Shipping Policy

Overview

At Logline Supply, we are committed to delivering high-quality timber, firewood, sawlogs, and other wood products safely and efficiently. Due to the nature of our products, shipping involves specialized handling and logistics coordination. This Shipping Policy outlines our procedures, timelines, costs, and important information related to the delivery of your order.

Shipping Regions

We currently ship to customers within the United States, with a focus on regional and national delivery depending on the volume and product type. If you are located outside of our standard delivery area, please contact us directly to discuss custom shipping options.

Processing Time

Standard Orders: Processing typically takes 3–5 business days from order confirmation.

Custom Orders or Bulk Shipments: May take up to 7–14 business days, depending on volume and specifications.

Orders are processed Monday–Friday (excluding holidays). Orders placed after 2 PM AKST may be processed the next business day.

Shipping Methods

We utilize a combination of:

Company-operated trucks for local/regional deliveries

Freight carriers for long-distance or bulk deliveries

Specialty logistics providers for oversize loads or remote access requirement

You will be contacted to coordinate delivery times, unloading requirements, and any special site conditions.

Shipping Costs

Shipping costs vary depending on:

Delivery location

Weight and volume of order

Product type (e.g., firewood vs. full timber loads)

Handling and packaging needs

Exact shipping charges will be calculated and confirmed before final payment. Local delivery may be eligible for reduced or flat-rate fees.

Delivery & Unloading

We deliver curbside or to the nearest accessible point on your property.

Customers are responsible for having equipment or labor on-site to unload if required.

Delivery drivers are not responsible for moving product beyond the drop-off point unless prior arrangements have been made.

Shipping Delays

Shipping may be delayed due to:

Weather conditions (especially in Alaska and remote regions)

Transportation/logistics issues

Order customization

We will communicate any anticipated delays and provide revised delivery timelines.

Damaged or Lost Shipments

Please inspect all shipments upon arrival. If your order arrives damaged:

Note the damage on the delivery receipt

Take photos immediately

We will work to resolve issues with either a replacement, refund, or repair depending on the situation.

Order Tracking & Communication

For large orders or those requiring freight services, you will receive:

A shipping confirmation

Estimated delivery window

Contact from the delivery driver or logistics partner

For questions regarding your shipment, changes to delivery, or tracking updates:

📞 Phone: (701) 964-3713

📧 Email: contact@logglinesupply.com